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Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.
All returned items must be in brand-new condition, unused, and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error, or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.
For all returns, please send an email and submit a return request form to Customer Service within 5 days of receiving your order.
If we shipped you the wrong item/color: we will exchange it for the correct item, with no added cost
If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.
If you aren’t satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.
If you have any questions, please feel free to send us an email.